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Privacy Policy

At Freight Arranger, we are committed to protecting your personal data. This policy explains how we use your personal data, for example, when you visit our website (regardless of where you visit it from) and tells you about your legal rights and how you can contact us if you have any questions about how we handle your personal data.

Freight Arranger is the trade name of TruckTrain Industries Limited, registered in England and Wales, company number 07197964

This version was last updated on 9 March 2023.

We will keep this policy under regular review and may update it periodically. We will update the date above accordingly. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this policy as required by applicable law.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Purpose of this Privacy Policy and what it covers

This policy applies to anyone using our website, applications or services. It aims to give you information on how we collect, process and store your personal data, including any data you may provide through your use of our website or purchase of a service provided by Freight Arranger.

We may provide an additional or different privacy statement for specific interactions you have with us when using any of our services. For example, if we enter into a formal service agreement with you, the agreement may contain data protection terms that apply to it.

Please use the glossary to understand the meaning of some of the terms used in this policy.

Third party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Children’s privacy

We do not knowingly collect data relating to children.

Who we are

Freight Arranger (referred to as “we”, “us” or “our” in this policy) is a rail freight aggregator providing rail freight haulage and related services

For some of the services we offer, we decide what to do with your data and are therefore a data controller. For other services we will only use personal data as instructed by our customers in which case where are a data processor.

Your privacy and trust are important to us and we ask that you read this policy carefully.

If you have any questions about this policy including any requests to exercise your legal rights, please contact the data compliance team using the details set out below.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The type of personal data we collect about you depends on how you interact with us and which services you are purchasing from us. The personal data we collect, use, store and transfer may include the following categories:

Contact information include your first and last name, company or organisation, telephone (including mobile phone number where provided) as well as e-mail and postal address or similar contact data.

Employment data include current employment details, employment history, referee details, notice period, location preference and career aspirations.

Social media data includes Facebook, Google or LinkedIn profile information which you choose to share with us.

Transaction data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical data include Internet Protocol IP address, your login data, browser type and version, time zone setting and location, browser plugin types and versions, operating system and platform and other technology on the devices you use to access our website.

Online data includes information about your visit including URL clickstream to, through and from our website (including date and time), information about your network such as information about devices, nodes, configurations, connection speed and network application performance; pages viewed or searched for, page response times, download errors, length of visits and interaction information (such as scrolling, clicks, mouse overs) and whether you click on particular links or open our emails.

Communications with us including any information that you choose to provide in communications with us and your contact history.

Information from public sources includes professional networks, directories, analytics providers or Internet publications.

CCTV or pictures, if you attend a Freight Arranger site or event.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How is your personal data collected?

We use different methods to collect data from and about you including:

Data provided directly by you.

When you engage with us via social media, over the phone, by e-mail, in person, when requesting services or applying for a position with Freight Arranger or otherwise interact with our website or use our services.

As you complete an enquiry form found on this website, the data will not be stored on this website. It will be emailed to the most appropriate individual or department within Freight Arranger. Once our staff have responded to your enquiry, the form submission details may be retained within our e-mail systems for audit purposes.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, pricing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies through Google Analytics. For detailed information on the cookies we use and the purposes we use them for, you may consult our cookies policy.

Third parties or publicly available sources. We may receive personal data about you from various third parties such as technical data from analytics providers (e.g. Google) or the person arranging for you to access our services or from government databases. These organisations will only share your personal data when you have given your consent or where the information is made public as a matter of law. You should check their privacy policies when you provide your information to them to understand fully how they will process and safeguard your data.

In many cases, you can choose whether or not to provide us with your personal data, if you refuse certain permissions, we may not be able to provide you with some of the services that you have asked for.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform a contract. To provide you with rail freight and associated services, as instructed by you, answer your queries and provide you with information or materials you have asked for.

To comply with our legal or regulatory obligations. For example, we are required to gather and maintain records in compliance with health and safety, financial and tax legislation.

In our or a third party’s legitimate interest, as set out on the ICO website.

Consent we may rely on consent in relation to sending third party direct marketing communications to you via e-mail or text message or to use your picture in our promotional material. Where we need your consent, we will contact you separately and make it clear that we are asking for consent.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing your personal data

We may have to share your personal data with third parties in the course of providing our services and operating the business. Our third party service providers are not permitted to share or use the personal data we make available to them for any purpose other than those we have agreed. We may share your personal data with the following categories of recipients:

  • External third parties in the process of providing our website services,
  • Your company or organisation in relation to us providing our services,
  • Suppliers who support our business including the provision of our services and products to you,
  • Law enforcement and government bodies and our regulators or other competent authorities in accordance with legal requirements or good practice,
  • Analytics service providers to support and display ads on our website, apps and other social media tools,
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this policy,
  • Insurance brokers and insurance companies wherever required,
  • Third parties were reasonably required to protect our rights and systems for example legal counsel and cyber security professionals.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions and the law.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying illegal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your personal data, please contact us if you wish us to delete your data.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

  • requesting access to your personal data,
  • requesting correction of your personal data,
  • requesting erasure of your personal data,
  • objecting to processing of your personal data,
  • requesting restriction to processing of your personal data,
  • requesting a transfer of your personal data, and
  • exercising your right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us in writing.

Usually, you will not have to pay a fee to access your personal data or exercise any of the other rights. However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. In these circumstances we may refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data what exercise any of your other right. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.